Customer Bill of Rights

                                                  Customer Bill of Rights 

At Help Resale, we are committed to delivering not just products, but trust, value, and exceptional service. Our Customer Bill of Rights outlines the standards you can expect from us—every order, every time.

Right to Quality Products
 

You deserve products that function as intended and are built to last. We take great care in sourcing and curating items that meet our internal standards for condition, performance, and integrity. Whether new or pre-owned, each item is thoroughly inspected so that you can shop with confidence.

Right to Fair Pricing and Value

We believe value is more than just a low price—it’s about getting what you pay for, and more. Our pricing reflects both market fairness and product condition. We aim to give you the best return on your investment, offering cost-effective solutions without compromising quality.

Right to Helpful, Knowledgeable Support
 

Our team is here to assist you at every step of the buying or selling process. We strive to provide timely, accurate, and friendly support—whether you're asking about a product, navigating a return, or seeking advice on consigning. We value your time and are committed to making your experience smooth and informed.

 

Right to Fast-Track Orders When Needed

We understand that some orders are time-sensitive. When urgency matters, we offer fast-track options to help ensure your product reaches you when you need it most. Just let us know your timeline, and we’ll do our best to accommodate.

Prompt and Courteous Service on Every Order 

We pride ourselves on providing fast, friendly, and efficient service from the moment you place your order to the time it reaches your hands. Our team is dedicated to ensuring your experience is smooth, hassle-free, and satisfying every single time.

Right to Responsible Action

Mistakes can happen—but how we handle them sets us apart. If something goes wrong, we take responsibility. We won’t pass blame or avoid accountability. Instead, we will work quickly and transparently to resolve the issue and make it right.

You Have the Right to Be Heard

Your voice is important. Whether you're sharing praise, expressing concern, or offering a suggestion, we want to hear from you. Feedback from customers like you helps us grow, improve, and better serve the entire Help Resale community.

 

To Be Valued as One of the Most Important Reasons for Our Continued Success

You are at the heart of everything we do, and we recognize that our success depends entirely on your satisfaction and trust. We strive to make every interaction meaningful and positive, knowing that your loyalty is the foundation of our growth.

Accurate and Efficient Record-Keeping, Along with Proper and Clear Receipts

Every transaction is documented with precision to ensure transparency and accountability. Our streamlined record-keeping process allows us to resolve any concerns quickly and accurately.

Standing by Our Stated Guarantees, Ensuring Your Satisfaction

We honor our commitments and guarantees without exception, offering you peace of mind with every purchase. If a product doesn’t meet your expectations, we are prepared to address the issue with integrity and efficiency.

Honest and Trustworthy Treatment at All Times

Integrity is at the core of our business practices, and we believe that trust is earned through consistent and reliable service. We are dedicated to building long-term relationships with our customers by maintaining honesty and transparency in all our dealings.