At Help Resale, our customers are at the heart of everything we do and we truly appreciate you. To continue improving your experience, we’d love to hear your thoughts. Take a moment to complete our short survey. Your feedback helps us create better service, smoother shopping, and more of the opportunities you care about.
Return Policy
We are committed to providing you with a seamless shopping experience, which is why we offer a 15-day return policy for all items purchased through our website. To ensure that the return process goes smoothly, items must be returned in their original condition, complete with all original packaging, tags, and accessories. This allows us to process your return efficiently and ensures that the returned product is resalable.
Our return policy helps us address any concerns you may have as quickly as possible, ensuring a fair and transparent experience for both parties. If you encounter any issues with your purchase, please reach out to us directly within the 15-day window so we can resolve the matter promptly.
It is important to note that reversing or disputing charges with your bank or credit card company may interfere with the return process and could affect your eligibility for a return. In such cases, we may be unable to process your return or provide a refund.
Additionally, once an order has been shipped, we are unable to cancel it. This policy allows us to maintain an accurate and efficient fulfillment process, ensuring that your order is promptly processed and delivered. If you need to make any changes to your order, please contact us immediately before it ships, and we will do our best to accommodate your request.
We appreciate your understanding and are here to assist you if you have any questions or concerns about our return or cancellation policies. Your satisfaction is important to us, and we strive to make every purchase a positive experience.